Terms & Conditions

UPDATED 2020 - free delivery!

Complimentary, contact-free delivery for orders of $75 or greater, across the majority of Sydney*.

Orders must be placed 48 hours before collection; in some cases we may be able to complete orders at a shorter notice. Please view our Pickup Policy.

Orders can be placed online or you can place an order in store, or over the phone on + 61 2 9241 4878. Online orders will be emailed an order confirmation on purchase.

For some products we require at least 2 weeks notice, so please contact us for confirmation before ordering.

Sending a Gift? 

Please leave us with an emergency contact number for the recipient; our Celebration Cakes are fragile and need to be refrigerated ASAP. In the event that the gift recipient isn't home, we will try to contact them and make alternate arrangements or discuss a safe place for your order to be left at their house/office. Our staff do their utmost to ensure a smooth, successful delivery. 

Payment must be received by in full before online orders are completed.

Special Orders
If you have any special requirements to your order, please contact us directly to discuss details at orders@larenaissance.com.au or phone us on +61 2 9241 4878.

If for some reason we cannot accommodate this request, we will advise you asap via email.

Payment
All prices are in AUD$ (Australian Dollars)
Payment options we can currently accept are, Eway (online) and most credit cards (except Diners).

We endeavour to provide you with the most accurate representation of colours on our website, but please understand that due to the different colours that can be produced on your screen, slight colour variations may occur.

Remember, if you are unsure about anything, please contact us and we will be happy to assist on + 61 2 9241 4878.

Refund/Exchanges/Cancellations
We require 24 hours notice for any cancellations otherwise you will lose 100% of you total order.

At La Renaissance, we aim to deliver the best possible product.
Will gladly refund, exchange or credit where goods:
• Are faulty - this does not include breakages in the delivery process where the delivery is out of our control (courier deliveries)

If you're unsure of a product, please contact us prior to ordering and we can discuss. Please choose carefully, we do not normally give refunds if you:
• Simply change your mind, or
• Make a wrong decision.

Unfortunately due to the perishable and sensitive nature of our products, we currently do not provide interstate deliveries, however may in the future

 La Ren Sydney Pty Ltd

ABN 75 602 945 979

* all products available except the croquembouche; our apologies but this must be collected in store from The Rocks. 

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