Terms & Conditions

Special Orders
If you have any special requirements to your order, please contact us directly to discuss details at orders@larenaissance.com.au or phone us on +61 2 9241 4878.

NB we do not change the decoration or shape of our cakes. 

If for some reason we cannot accommodate this request, we will advise you asap via email.

Payment
All prices are in AUD$ (Australian Dollars)
Payment options we can currently accept are, Eway (online) and most credit cards (except Diners).

We endeavour to provide you with the most accurate representation of colours on our website, but please understand that due to the different colours that can be produced on your screen, slight colour variations may occur.

Remember, if you are unsure about anything, please contact us and we will be happy to assist on + 61 2 9241 4878.

Refund/Exchanges/Cancellations
We require 48 hours notice for any cancellations* (outside of peak season) otherwise you will lose 100% of you total order. *Please note in busy periods like Christmas and Mother's Day, we require further notice for cancellations as we process a high volume of orders. Please contact our office directly. 

At La Renaissance, we aim to deliver the best possible product.
Will gladly refund, exchange or credit where goods:
• Are faulty - this does not include breakages in the delivery process where the delivery is out of our control (courier deliveries)

If you're unsure of a product, please contact us prior to ordering and we can discuss. Please choose carefully, we do not normally give refunds if you:
• Simply change your mind, or
• Make a wrong decision.

Unfortunately due to the perishable and sensitive nature of our products, we currently do not provide interstate deliveries, however may in the future

 La Ren Sydney Pty Ltd

ABN 75 602 945 979

 

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